I need to return the items I purchased. How can I do this? You must contact our customer service department to arrange a return. All returns must be shipped to the following address: NICEELECTRONICS.COM Returns 450 Raritan Center Parkway Suite B Edison, NJ 08817 You must include the RA number issued to you by customer service, please be sure to write this number clearly on the return box. Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper's responsibility. Televisions over 41" must be returned via one of our Home Delivery Partners. Please contact us to schedule a pickup for your large TV return. I've returned my items. When will I get a refund? Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account. The item I bought is defective, or it was damaged in shipment. Help! Any item that was discovered to be defective upon receipt can be replaced or returned for a full refund. Claims for items damaged in transit or missing items must be received within two business days of receipt of the shipment. Please contact our customer service department as soon as possible if your item was damaged in transit. Will my order ship for free? Free ground shipping is available to home addresses in the contiguous United States for most items. Large items such as TVs may be subject to additional freight charges. PO Boxes, Alaska, Hawaii, US Territories (including Puerto Rico), APO/FPO and addresses outside the United States are not eligible for free shipping.